Contact Support

Need assistance with Makko.AI? Our support team is here to help! Whether you're experiencing technical issues, have questions about your account, or need guidance with our platform, we're ready to assist.

How to Contact Us

Email Support

The best way to reach our support team is via email:

support@makko.ai

We typically respond within 24 hours during business days (Monday-Friday).

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Before You Contact Support

To help us assist you more quickly, please gather the following information:

Essential Information

1. Your account email - The email you use to log into Makko.AI
2. Description of the issue - What happened and what you expected to happen
3. Steps to reproduce - What were you doing when the issue occurred?
4. Browser information - Which browser and version you're using
5. Screenshots - If applicable, screenshots showing the issue

Example Support Email

Subject: AI Studio Editor Not Loading

Hi Makko.AI Support Team,

I'm experiencing an issue where the AI Studio editor page is not loading
properly when I try to open my project.

Account Email: user@example.com
Browser: Chrome Version 120.0.6099.129
Project Name: My First Game

Steps to reproduce:
1. Log in to my account
2. Navigate to Projects page
3. Click on "My First Game" project
4. Editor shows loading spinner indefinitely

I've attached a screenshot showing the issue.

Thank you for your help!

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Contact Email: support@makko.ai

We look forward to helping you create amazing games!

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Last updated: October 24, 2025 Category: Support